TOURIST ASSISTANCE CENTER HOTLINE Please call 1155 or (0) 2134 4079 E-mail: thai_tac@hotmail.com Web site: www.touristassistancecenter.go.th

TAT’S ROLE IN TOURISM MARKETING AND PR Following the establishment of the Ministry of Tourism and Sports (MOTS) in 2002, the Tourism Authority of Thailand’s scope of work now focuses on marketing Thailand as a destination and the promotion of its multi-billion baht Thai tourism industry, both domestic and international. This is achieved through destination marketing campaigns, advertising and public relations, marketing and sales promotions and participation in international travel trade shows.

MINISTRY OF TOURISM & SPORTS OFFICE OF TOURISM DEVELOPMENT
Tourism Development and the Development of Service Standards for Tourism Product and Services
Duties and responsibilities related to the support and development of the tourism industry as well as administrative issues have been transferred to the Ministry of Tourism and Sport’s Office of Tourism Development.

These include:

• Tourist Business and Guide Registration/Certification
  This covers the issue of permits, extension of permits, suspension of permits and termination of permits, certification of duplicate copies of any other documents related to the tourism business operator or guide.
  
  
• Setting standards for tourist attractions/sites, tourism products and services
  Promoting awareness of and encouraging tourism business operators and guides to adopt professional standards, methodology and practices in accordance with the Tourism Business and Tour Guides Act and other Ministerial Decrees issued thereof
  
  
• Responsibility for the inspection and control of tourism business operators, places of business and guides to ensure compliance with the Tourism Business and Tour Guides Act
  
  
• The conduct of legal proceedings in cases of misconduct or infringement of the law

To lodge complaints related to tourist business operators, tourist retail outlets or tour guides or report unethical tourism practices, please contact Office of Tourism Development, Service Standards Development Section of the Ministry of Tourism and Sports.

Contact information:
The Office of Tourism Development, Service Standards Development Section
Ministry of Tourism and Sports
National Stadium, Rama I Road,
Bangkok 10330, Thailand.
Tel: +66 (0) 2283 1500
Web site: www.mots.go.th

THE MINISTRY OF TOURISM AND SPORTS (MOTS)
Background
The Ministry of Tourism and Sports (MOTS) was established in accordance with Chapter 5 Section 14 of the Act Amending Ministry, Sub-Ministry and Department B.E. 2545(2002) and tasked with the duties and responsibilities on the promotion, support and development of tourism industry, sports, sports education and others as specified by the law.

Responsibilities of the Office of Tourism Development

1. To study, analyze, research and compile statistics and data on guidelines for tourism development in accordance with the national tourism development policy and plan.
2. To establish a development plan for tourism services as well as coordinate, promote and support the implementation of the plan
3. To establish a development plan for the tour business and tour guide registration, including to coordinate, promote and support the operation as specified by law.
4. To establish a development plan for tourist attraction sites, including to coordinate, promote and support the implementation of the plan
5. To ensure compliance with the Tourism Business and Tour Guides Act and other relevant laws
6. To monitor and follow up on tourism development performance.
7. To promote and support the movie business in both the production and service sectors, including relevant businesses.
8. Other tasks as specified by law in accordance with authorities and responsibilities of the Office, or as assigned by the Ministry or Cabinet.

Contact information:
The Office of Tourism Development
Service Standards Development Section
Ministry of Tourism and Sports
National Stadium, Rama I Road,
Bangkok 10330, Thailand.
Tel: +66 (0) 2283 1500
Web site: www.mots.go.th

General Inquiries from Tourism Business Operators
Tour Operator Registration/Tourist Business/Tour Guide Registration Office
Tour Operator Registration
E-mail: tbgdep@tat.or.th

Tourist Business
Tel: +66 (0) 2250 5500 ext. 2406
E-mail: tbgdep@tat.or.th

Tour Guide Registration Office
Tel: +66 (0) 2250 5500 ext. 2405
E-mail: tbgdep@tat.or.th

Reporting unethical practice
Tel/Fax: +66 (0) 2216 6512
E-mail: co_service@tourism.go.th

National Park Policy; Infringement of National Park Policy
Natural Park Office
Tel: +66 (0) 2561 4292-3 ext.700
Fax: 0-2562-0759

Reporting deterioration of natural sites or historical landmarks;
reporting damage to dive sites eg. by littering, etc.
Natural Park Office
Tel: +66 (0) 2561 4292-3 ext.700
Fax: +66 (0) 2562 0759 ( for natural sites)

Marine National Park Subdivision
Tel: +66 (0) 2561 4292-3 ext.632
Fax: +66 (0) 2579 5964 (for dive sites)

To report trafficking of wildlife
Wildlife Conservation Office
Tel/Fax: +66 (0) 2561 4835-6