INTERNATIONAL ARRIVALS
Arrival passengers come through to the passenger terminal via 2nd floor of the concourse buildings, except for bus gate passengers. There are passport control checkpoints at the terminal. This is also where arriving passengers collect their baggage from one of the 22 baggage conveyor belts: 17 are for arriving international passengers and 5 are for arrival domestic passengers.

Once passengers have collected their baggage and passed the customs control checkpoints, they proceed to the arrivals hall where they can find transportation counters, hotel and accommodation counters and tourist information centre. Pick-up points are located outside of the arrivals hall.

Please click to expand	For arriving passengers without prior transportation arrangements, there is a Taxi Stand on Level 1 of the Passenger Terminal Complex. To maintain between 20 to 25 taxis at all times, supervisors will radio for taxis. Public taxis will charge a 50 baht service fee on top of the metre charge for the transfer from either the passenger terminal or remote taxi ranks. Arriving passengers with prior arrangements with a tour agency or members of the Association of Thai Travel Agents (ATTA), proceed to 1st floor where dedicated pick-up points have been assigned for buses and coaches.
Please click to expand	Arrivals Hall for both domestic and international passengers For travellers with prior arrangements to be picked up by private cars, please exit on the 2nd floor.
Please click to expand	For all other travellers, there is a general meeting point on 3rd floor.

Site plans, floor plans and diagrams featured copyright Airports of Thailand Public Company Limited

TRANSIT/TRANSFER PASSENGERS

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From the aircraft, Transit/transfer passengers head towards the airside area after arrival at the 2nd floor of the concourse building in order to proceed with the transfer processes before continuing to 3rd and 4th floors to complete the departure procedures.

Transit passengers go through the airside area to the departures service area in order to complete the departure procedures.

International Departures Please click to expand	INTERNATIONAL DEPARTURES Departure passengers come through via the entrance on the 4th floor of the departures hall, which can be accessed by car or by foot from the car parking buildings, which is connected to the 3rd floor of the departures hall.
Check-In Counters Please click to expand	Upon entering the departures hall, passengers can check-in at counters 4-10 before proceeding to the passport control and the customs control checkpoints. Entrance Row   1 A, B Thai Airways International Royal First Check-in Royal Silk Check-in Domestic and International 2 C, D Thai Airways International Domestic flights 3 E Domestic airlines   F Bangkok Airways (PG) 4 H, J Thai Airways International International Flights Check-in Premium Economy, Economy, Royal Orchid Plus Gold, Star Alliance Gold 4-5 G, H, J, K Star Alliance 6-7 L, M, N, P TG Handling 8-9 Q, R, S, T TAGS handling 10 U, W Self-handling

Passengers then continue to the concourse building D via two connection channels from the terminal complex.

The 4th floor of concourse building D offers a wide variety of shops where passengers can enjoy shopping while waiting to board. When called for boarding, passengers approach the gate via the 3rd floor of the departures hall.

Upon arriving at the gate, passengers proceed to the 2nd floor to the hold room. All passengers and hand luggage taken on board must be examined. The examination points are on 3rd and 4th floors in the airside area of the concourse buildings.

Buses and coaches for passengers travelling with tour agencies are able to drop off the passengers at 4th floor of the passenger terminal complex for departure passengers.

DOMESTIC PASSENGER FLOW

DOMESTIC DEPARTURES
Domestic departure passengers check-in at counters 2 and 3 on 4th floor of the departures hall. They then proceed to the 2nd floor to the hold room where they and their hand luggage will be examined.

Check-In Counters Please click to expand

Island Row   1 A, B Thai Airways International Premium Check-In Domestic and International 2 C, D Thai Airways International Domestic flights 3 E Domestic airlines   F Bangkok Airways (PG)

DOMESTIC ARRIVALS

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Arriving passengers will come to the terminal through the 2nd floor of the concourse building to collect their baggage from the five domestic baggage conveyor belts before proceeding to the arrival hall.

The service counters outside the arrival hall will be shared by both the domestic and the international passengers.