Bangkok, 8 October 2025 – The Tourism Authority of Thailand (TAT) has received the renewed ISO 22301:2019 certification for its Business Continuity Management System (BCMS) from the British Standards Institution (BSI), reaffirming its commitment to operational excellence, resilience, and international best practice in business continuity management.
The three-year certification, valid from 9 September 2025 to 8 September 2028, underscores TAT’s readiness to maintain efficient and uninterrupted operations while advancing its transformation into a High Performance Organisation (HPO).
At the certificate presentation ceremony, Ms. Natthriya Thaweevong, Permanent Secretary of the Ministry of Tourism and Sports, received the certificate on behalf of TAT from Ms. Piyaorn Ratsameerungruangtawee, Sales and Marketing Director of BSI Group (Thailand) Co., Ltd.
Also present at the ceremony, Ms. Thapanee Kiatphaibool, TAT Governor, said, “In an era of constant change and uncertainty, particularly within the recovering global tourism industry, crisis management and business continuity are vital for sustaining confidence among travellers and stakeholders. This certification reflects TAT’s ongoing preparedness to manage risks effectively, ensuring seamless service delivery and reinforcing Thailand’s position as a trusted tourism leader.”
TAT has maintained its BCMS in alignment with ISO 22301 standards since 2018. The renewed certification follows a successful re-certification audit and covers four core operational processes: tourism marketing promotion, public relations and image building, information service and customer satisfaction management, and tourism product and service development. These processes are integral to maintaining TAT’s key functions during crises and ensuring continuous organisational performance.
Looking ahead, TAT will continue to strengthen its business continuity systems as part of its strategic direction to achieve High Performance Organisation status built on innovation, resilience, and good governance under the TAT Corporate Plan 2023–2027 (Revised 2025–2027).
